Yes! It’s another blog getting under the skin of Secret Surgery! This time around, Patricia Palmer has told all about her life and her experience in the business. Patricia is one of our Patient Care Managers, and she’s based in Northern Ireland and Ireland.
What’s the biggest challenge in your job? The biggest challange of my job would be changing some peoples attitudes to surgery abroad as some people have heard some bad stories.
What’s the best part of your job? The best part of my job is all of it I’m very much a peoples person and I love talking to all sorts of different people and knowing that I am helping them change their lives is amazing.
What do you think you would have become if not a patient care manager? If I hadn’t become a patient care manager at Secret Surgery I would still be a full time childminder – my own way of helping others and I’m a big kid at heart!
If you were to treat yourself to some surgery, what would you have? I have had weight loss surgery and a tummy tuck. If I could have another surgery it would be a breast uplift as that would be my journey complete – I think thats what makes all the paitent care managers very special at Secret Surgery; we have all been in most people’s shoes so we understand how they feel and we can answer all the questions honestly.
How do you like to relax after a long day? Well I would normally spend it with my two boys as they do keep me busy and once they’re off to bed I like to go on Secret Surgery’s Facebook page as I have met a lovely bunch of people on there! We would have people on there asking questions and it’s nice to be there 7 days a week to support them.
Marie is another one of our gorgeous Patient Care Managers, which means that she’s in charge of our patients once they fly back to the UK! As part of our ‘Under the Skin’ series, we’ve been asking all of our top staff to let us into their world for a little while…
What’s the biggest challenge in your job? “It might surprise you to hear me say this, but… probably myself! When dealing with the public, you are constantly learning about yourself!”
What’s the best part of your job? “I haven’t got a favourite – I joined Secret Surgery after being a patient myself, and I feel passionately about the support and good work that the company does. I enjoy every aspect of it!”
If you hadn’t become a Patient Care Manager, what do you think you would have been? “I’ve no idea! Whatever it would have been, it probably would still have been people-related, though. I love that aspect of my job.”
If you were going to treat yourself to some surgery, what would you get done? “I think I’d like a breast lift, if you’re offering!”
What do you do to relax after a long day? “I would usually exercise or read a book… often both!”
As part of our series offering you an inside look at the team behind Secret Surgery, today we’ve got the lovely Sara Bouamra here to answer a few questions and show us what she’s really like! Sara is a Patient Care Manager for Secret Surgery in Manchester.
What’s the biggest challenge in your job as Patient Care Manager? ”My biggest challenge is making contact – so many people give bogus phone numbers, and never answer the emails. We can only help if people give the correct details.”
What’s the best part of your job? ”The best part of my job is watching the transformation of my clients, seeing them gain confidence, rebuild their lives is reward enough for me.”
Do you have a favourite procedure? ”I love my weight loss clients and the plastics that come after to rebuild their bodies .. having struggled with weight myself for 30+yrs I totally understand where they have come from and support them 100% in every step of their journey.”
If you hadn’t become a patient care manager, what do you think you would have been? “If I wasn’t a Patient Care Manager now for Secret Surgery I would be working with the unemployed helping them back to work through gaining workskills qualifications as part of my coaching and mentoring role as an ADI.”
If you were going to treat yourself to some surgery, what would you get done? “Personally I would love to have my lower legs reshaped – I would give anything to have ankles instead of the dreaded “cankles” – I could be tempted to a Tummy Tuck also after seeing in person the fantastic results and how fast the healing process is.”
What do you do to relax after a long day? ”If I’m out on the road visiting clients on my way home I love to go to the gym, work-out for an hour, then spend another hour relaxing in the jacuzzi, saunas and steam room before heading home – this enables me to switch off from being a life coach, clearing the internal chatter going round my head left over from my clients and become “mum” again. If I’ve been working at home, a hot luxurious oil infused bath with candles, a romantic meal and an early night!”